Sharetribe does not believe in locking in its customers. Data is yours to take and you can request a full export (backup) of your marketplace data.
How can I ask for a backup?
Creating the backup requires some manual action from the Sharetribe team. Please give the team a few days time to fulfill the backup request. If you'd like the backup operation to be started on certain date, please inform Sharetribe support in advance.
The best way to get the backup is to contact Sharetribe support via the Support link in your admin panel. If you contact us by email be sure to use the same email address as on the admin account of your marketplace.
What is and what isn't in that backup?
The backup consists of a Zip archive that contains all marketplace data except user passwords. All listing pictures, profile pictures and the complete database (SQL dump) are part of the backup.
For security reasons we can't export (hashed) user passwords. If you want to start hosting the open source version of Sharetribe on your own server from the backup data, your users will need to reset their passwords using the "Password forgotten" link. Users who log in via Facebook Connect are not affected by this as long as you keep using the same Facebook App.
We also won't export the PayPal Channel Billing Agreements IDs as they are considered private and useless outside the context of our hosted platform and our private API access. Finally, the security certificate (SSL) won't be shared as it contains private information.
Do I really need a backup?
We host your marketplace and all its data with great caution. The data is stored in multiple secure locations. If something goes wrong, we can always restore the data from backups. There is no need to ask for a backup as a security precaution—Sharetribe does it on your behalf!