How to get a full backup and database export of your marketplace

Sharetribe does not believe in locking in its customers. Data is yours to take and you can request a full export (backup) of your marketplace data.

How can I ask for a backup?

Creating the backup requires some manual action from the Sharetribe team. Please give the team a few days time to fulfill the backup request. If you'd like the backup operation to be started on certain date, please inform Sharetribe support in advance.

The best way to get the backup is to contact Sharetribe support via the Support link in your admin panel. If you contact us by email be sure to use the same email address as on the admin account of your marketplace. 

What is and what isn't in that backup?

The backup consists of a Zip archive that contains all marketplace data except user passwords. All listing pictures, profile pictures and the complete database (SQL dump) are part of the backup.

For security reasons we can't export (hashed) user passwords. If you want to start hosting the open source version of Sharetribe on your own server from the backup data, your users will need to reset their passwords using the "Password forgotten" link. Users who log in via Facebook Connect are not affected by this as long as you keep using the same Facebook App.

We also won't export the PayPal Channel Billing Agreements IDs as they are considered private and useless outside the context of our hosted platform and our private API access. Finally, the security certificate (SSL) won't be shared as it contains private information.

Do I really need a backup?

We host your marketplace and all its data with great caution. The data is stored in multiple secure locations. If something goes wrong, we can always restore the data from backups. There is no need to ask for a backup as a security precaution—Sharetribe does it on your behalf!

How can I import the data export to a MySQL database?

Using MySQL goes outside the scope of Sharetribe support. However, as a nutshell guide to get started, you can import the provided MySQL dump file contents to a MySQL database on command line with something like this:

mysql -u database_username -p name_of_the_database_where_you_want_to_import < your_marketplace_export.sql

Where you replace the names for the user, the database and the file with ones that match to your situation.

Remember that managing your own database requires that you know what you are doing. One of the key benefits of the hosted Sharetribe service is that you don't need to manage your own database and backups. :)

Configuration and How to

  1. What to do after the basic setup of your marketplace
  2. How to define your own address as the sender of all outgoing emails
  3. How to configure Facebook Connect
  4. How to track your marketplace traffic with Google Analytics
  5. How to configure your marketplace's Twitter handle
  6. How to get good-looking cover photos, logos, favicon, profiles and listing pictures?
  7. How and where to find great cover photos
  8. How to add custom scripts or CSS to your marketplace
  9. How users can manage their email addresses
  10. How to manage shipping/postage/delivery during a transaction
  11. How to change the category of a listing
  12. How to get a full backup and database export of your marketplace
  13. How to declare your marketplace to the French CNIL
  14. How to add and resize pictures in the About pages
  15. How to solve the "Given URL is not allowed by the Application configuration" Facebook error
  16. How users can delete their account and personal information
  17. How to change or add marketplace languages
  18. How to use Google Search Console (Webmaster Tools) with your marketplace
  19. How to optimize your marketplace for search engines (SEO)
  20. How to filter out spam traffic in Google Analytics
  21. How to track searches using Google Analytics
  22. How order types, listing types and pricing units work
  23. How to view the conversation related to a transaction
  24. How to send mass emails and invitations
  25. How to ban a user from your marketplace
  26. How to get a RSS/Atom feed of all listings in your marketplace
  27. How to export the emails and other details of your users to a CSV file
  28. How to delete a comment
  29. How does the "Follow" feature work
  30. How to allow only some users to post listings
  31. How to enable the comment feature in your marketplace
  32. How to make your marketplace private and what it means
  33. How to add a cookie-consent message to your marketplace
  34. How to customize the "post a new listing" form and add filters in your marketplace homepage
  35. How the Top Bar works
  36. How the Cover photo, Slogan and Description work

Feedback and Knowledge Base